Terms of Service
Effective Date & Last Updated: September 23, 2026
These Terms of Service (“Terms”) govern your access to and use of the PropHaus website, platform, and related services (“PropHaus” or the “Platform”).
By creating an account, accessing the Platform, or using PropHaus, you agree to these Terms. If you use PropHaus on behalf of a company or other organization, you represent that you have authority to accept these Terms on its behalf.
1. Eligibility and Accounts
You must provide accurate and current information when creating or using a PropHaus account.
Property managers, vendors, contractors, and other users are responsible for maintaining the accuracy of their account information and for safeguarding access to their accounts or secure job links.
Where applicable, vendors may be asked to provide business, contractor, license, insurance, or other professional information. Users are responsible for maintaining any licenses, permits, insurance, registrations, or qualifications required to perform their work.
PropHaus may restrict, suspend, or terminate access where information is materially inaccurate, fraudulent, or where use of the Platform violates these Terms.
2. Property Manager Responsibilities
Property managers may use PropHaus to create maintenance jobs, assign vendors, establish job details and budgets, review job activity, approve applicable changes, review completion documentation, and maintain maintenance records.
Property managers are responsible for the maintenance decisions they make through the Platform, including selecting vendors, determining the scope of work, approving costs, reviewing completed work, and making payments owed to vendors.
PropHaus does not make maintenance decisions on behalf of property managers.
3. Vendor Responsibilities
Vendors may receive job opportunities or assignments through PropHaus and may accept or decline work in accordance with the functionality available through the Platform.
Vendors are responsible for the services they perform, including the quality, safety, legality, pricing, timeliness, licensing, insurance, and completion of their work.
Vendors are independent businesses or service providers and are not employees, agents, partners, or representatives of PropHaus.
Use of PropHaus does not create an employment relationship between PropHaus and any vendor.
4. Jobs and Maintenance Services
PropHaus provides technology that helps property managers and vendors coordinate maintenance work.
Property managers may create and assign jobs, and vendors may receive job information, provide updates, upload photos and invoices, and submit work for review.
PropHaus is not a party to the underlying agreement for maintenance or repair services between a property manager and a vendor.
PropHaus does not perform, supervise, control, inspect, or guarantee maintenance or repair work performed by vendors.
Property managers and vendors are responsible for resolving issues relating to the scope, price, quality, performance, or completion of maintenance work.
5. Budgets and Approvals
Property managers may establish budgets or spending limits for maintenance jobs.
Where PropHaus provides functionality for requesting or approving budget changes, users are responsible for reviewing and approving those changes before proceeding with additional work where required.
PropHaus records information submitted through the Platform but does not independently verify the accuracy or reasonableness of vendor estimates, invoices, costs, or other job information.
6. Fees and Payments
Property managers may be charged subscription fees based on the PropHaus plan they select.
Vendors may be charged an applicable flat per-job fee for completed jobs in accordance with the pricing and billing terms presented through the Platform.
PropHaus may use third-party payment processors to process applicable charges.
Unless expressly stated otherwise, PropHaus does not process or hold payment for the underlying maintenance services performed by vendors. Property managers and vendors remain responsible for arranging and completing payment for those services outside of PropHaus.
Applicable refund requests are governed by the PropHaus Return & Refund Policy.
7. Job Records, Photos, and Invoices
Users may upload or submit information through PropHaus, including photos, invoices, job notes, property information, maintenance information, and other documentation (“User Content”).
Users retain responsibility for the User Content they submit and represent that they have the right or authority to provide that information through PropHaus.
Users grant PropHaus permission to host, store, process, display, and transmit User Content as reasonably necessary to operate and provide the Platform.
Users should not upload unlawful content or information they are not authorized to provide.
8. Repair and Warranty Information
PropHaus may allow maintenance records or jobs to include warranty-related information.
Any warranty on maintenance or repair work is provided by the applicable vendor or otherwise agreed upon between the property manager and vendor.
PropHaus may record and display warranty information entered into the Platform, but PropHaus does not provide, administer, guarantee, or enforce warranties on vendor work.
Any warranty dispute must be resolved between the applicable property manager and vendor.
9. SMS and Electronic Communications
By providing a phone number or using features involving SMS communications, users may receive service-related messages regarding maintenance jobs, assignments, updates, account activity, or other Platform activity.
Message and data rates may apply.
Users are responsible for providing accurate contact information.
Additional information about how mobile information and SMS consent information are handled is available in the PropHaus Privacy Policy.
10. Acceptable Use
You may not use PropHaus to:
Engage in fraudulent, deceptive, unlawful, or abusive activity
Upload malicious software or harmful content
Attempt to gain unauthorized access to PropHaus or another user's information
Interfere with the operation or security of the Platform
Misrepresent your identity, business, qualifications, licenses, or authority
Use the Platform in a manner that violates applicable law
Upload information or content you do not have the right to use or disclose
PropHaus may restrict or suspend access when reasonably necessary to protect the Platform, its users, or others.
11. Platform Availability
We work to maintain reliable access to PropHaus, but we do not guarantee that the Platform will always be available, uninterrupted, secure, or error-free.
PropHaus may modify, maintain, update, suspend, or discontinue features of the Platform from time to time.
12. No Legal or Compliance Advice
PropHaus provides maintenance-management and documentation tools.
Information, workflows, alerts, records, or other features provided through PropHaus do not constitute legal advice and do not guarantee compliance with landlord-tenant, habitability, licensing, building, safety, or other legal requirements.
Property managers, vendors, and other users remain responsible for understanding and complying with laws and regulations applicable to their properties, businesses, and maintenance activities.
13. Third-Party Services
PropHaus may rely on or integrate with third-party services, including payment processors, SMS providers, email providers, hosting providers, and other technology services.
PropHaus is not responsible for third-party services that it does not control. Your use of third-party services may also be subject to their own terms and privacy policies.
14. Intellectual Property
PropHaus and its associated software, branding, logos, designs, website content, and other proprietary materials are owned by PropHaus or its licensors and are protected by applicable intellectual-property laws.
Except as permitted through normal use of the Platform, you may not copy, reproduce, modify, distribute, sell, license, or commercially exploit PropHaus proprietary materials without authorization.
15. Subscription Cancellation
Property manager subscriptions may be cancelled in accordance with the cancellation terms presented when subscribing and in the applicable Return & Refund Policy.
Unless otherwise stated, cancellation takes effect at the end of the applicable billing period.
Cancellation does not eliminate amounts already owed or charges properly incurred before the cancellation becomes effective.
16. Suspension and Termination
PropHaus may suspend or terminate access to the Platform if a user materially violates these Terms, engages in fraudulent or unlawful activity, creates security risks, fails to pay applicable fees, or misuses the Platform.
Users may stop using PropHaus at any time, subject to applicable subscription, billing, and contractual obligations.
17. Disclaimer of Warranties
To the fullest extent permitted by applicable law, PropHaus is provided on an “as is” and “as available” basis.
PropHaus does not warrant or guarantee the quality, safety, legality, pricing, timeliness, or outcome of maintenance services performed by vendors.
PropHaus does not guarantee that any vendor will accept a job, complete a job, perform work to a particular standard, or satisfy any warranty obligation.
18. Limitation of Liability
To the fullest extent permitted by applicable law, PropHaus and its owners, officers, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to use of the Platform or services performed by third-party vendors.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
19. Privacy
Your use of PropHaus is also subject to our Privacy Policy, which describes how we collect, use, disclose, and protect personal information.
20. Changes to These Terms
We may update these Terms periodically to reflect changes to PropHaus, our business practices, applicable laws, or Platform functionality.
When these Terms are updated, we will update the “Last Updated” date above. Where appropriate, we may provide additional notice of material changes.
Continued use of PropHaus after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
21. Contact Us
Questions about these Terms may be sent to:
Legal inquiries:
legal@prophaus.app
Billing inquiries:
billing@prophaus.app
PropHaus
Sacramento, California
United States