Privacy Policy
Effective Date & Last Updated: September 23, 2026
PropHaus respects your privacy and is committed to protecting the personal information you provide when using our website and platform. This Privacy Policy explains the types of information we collect, how we use and share that information, and the choices and rights that may be available to you.
What We Collect
We may collect information that you provide directly to PropHaus, including:
Name
Business or company name
Email address
Phone number
Applicable license information
Property information
Vendor information
Maintenance job and work-order information
Job notes and updates
Photos uploaded to maintenance jobs
Invoices and related job documentation
Payment and transaction-related information
We may also automatically collect certain technical information when you access our website or platform, including browser type, device information, IP address, usage information, and standard technical logs.
How We Use Your Information
We use the information we collect to operate, maintain, secure, and improve PropHaus. This may include:
Creating and managing maintenance jobs
Assigning jobs to vendors
Sending job notifications and updates
Communicating with property managers and vendors by SMS or email
Recording job activity and completion information
Storing photos, invoices, notes, and related maintenance records
Maintaining maintenance and job history
Processing applicable subscription and per-job fees
Providing customer support
Monitoring and improving platform performance
Preventing fraud, misuse, and unauthorized access
Protecting the security and integrity of PropHaus
Complying with applicable legal obligations
Information Provided by Business Customers
Property managers and other business customers may provide information about tenants, property owners, vendors, contractors, or other individuals when using PropHaus.
In these circumstances, PropHaus processes the information as necessary to provide the services requested by the business customer. Business customers are responsible for ensuring they have the appropriate authority to provide such information to PropHaus.
Who We Share Information With
We may share information with service providers that help us operate and provide PropHaus services. These providers may include:
SMS and communications providers
Email service providers
Cloud hosting and file-storage providers
Payment processors
Analytics and technology providers
Security and fraud-prevention providers
Customer-support and operational service providers
These service providers may access information only as necessary to provide services to PropHaus and subject to applicable contractual and legal requirements.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, or governmental requests; enforce our agreements; investigate fraud or security issues; or protect the rights, property, and safety of PropHaus, our users, or others.
PropHaus does not sell personal information or share personal information for cross-context behavioral advertising.
Mobile Information & SMS Privacy
PropHaus may use mobile phone numbers to send maintenance-related communications, job assignments, job updates, notifications, and other service-related messages.
Mobile phone information and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be provided to service providers that assist PropHaus in delivering SMS communications when necessary to provide the messaging service.
Message and data rates may apply depending on your mobile carrier and service plan.
Payment Information
PropHaus may use third-party payment processors to process subscription fees, vendor job fees, or other applicable charges.
Payment card information may be collected and processed directly by the applicable payment processor. PropHaus may receive transaction information necessary to maintain billing records, confirm payments, process refunds, and provide customer support.
Cookies & Similar Technologies
PropHaus may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our services, improve platform performance, and maintain security.
Some cookies may be necessary for the website or platform to function properly. Other cookies or analytics technologies may be optional depending on how our services are configured.
Where available, you can manage applicable cookie preferences through the Cookie Settings option on our website.
How We Protect Information
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.
Data Retention
We retain personal information and platform records for as long as reasonably necessary to provide PropHaus services and fulfill the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of information and may take into account legitimate business needs, maintenance recordkeeping, billing and transaction requirements, dispute resolution, security, fraud prevention, contractual obligations, and applicable legal requirements.
When information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with our retention practices and applicable law.
Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to request:
Access to certain personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
Information about how your personal information is collected, used, or disclosed
Certain requests may be subject to exceptions or limitations permitted by applicable law.
California residents may have additional privacy rights under California law where applicable.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
Third-Party Services
PropHaus may contain links to or interact with third-party websites, applications, or services.
Those third parties operate under their own privacy policies and practices. PropHaus is not responsible for the privacy practices of third-party services that we do not control.
Children's Privacy
PropHaus is designed for businesses, property managers, vendors, contractors, and other authorized users and is not intended for use by children.
We do not knowingly collect personal information directly from children through the PropHaus platform.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to PropHaus, our business practices, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Material changes may also be communicated through the website, platform, email, or other appropriate means.
Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us.
Privacy inquiries:
privacy@prophaus.app
Legal inquiries:
legal@prophaus.app
Billing inquiries:
billing@prophaus.app
PropHaus
Sacramento, California
United States