Frequently asked questions
Everything managers and vendors ask us most.
How does dispatching a job work?+
You raise a work order and send it to a vendor. They get a text message with a secure link — no app or login needed. They accept, do the work, and upload before/after photos to complete it. You approve, and the history is recorded.
Do vendors need to create an account?+
Vendors accept and complete jobs through a secure link sent by SMS, so they can start working immediately. A full account lets them see their job history and scorecard.
Why are photos required to complete a job?+
Photos are the audit trail. Requiring them at completion is what makes the maintenance history trustworthy months later, when a warranty claim or a dispute comes up.
How do warranties work?+
When you approve a completed job you choose a warranty period — 30, 90, 180, or 365 days. If the same issue recurs inside that window, the job is flagged as a warranty callback against the original vendor.
What is AB 628 compliance?+
California AB 628 sets requirements around appliance repairs. PropHaus automatically escalates stove and refrigerator repair jobs so they are handled within the required timeframes.
What does it cost?+
Property managers pay a flat monthly subscription after a free trial. Vendors pay a small flat fee per completed job. There are no percentage cuts of the work itself.
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